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ARRrrrgh.

It finally happened. Our once highly revered Mac has died. It didn't just get sick. It Keeled over before we could recover anything. Hard drive nose-dive. Caput. Dead. Zilch.

I am so very glad that I followed my intuition when we purchased it over 2 years ago and bought the extended 3 year warranty. The warranty that came with it was good for 2 years. How cute. You can expect yours to die just a couple of weeks out of warranty,..caPOOey. Have a nice day.

This obviously greatly changes my opinion of Apple products. Sure the programs are fun and easy to learn but you can find similar programs for MS. Sure the service is great, meaning you can have a tech walk you through re-booting over the phone and then you get to spend a whole day reloading all your software. Save your money. At least that way when you lose 2 years of video clips and photos you were saving for a big video project and never quite got to backing up, you will only be out that and half the cash.

We're off line until Thursday or longer.

Planned obsolescence FTL.

 

UPDATE :

 To Apple's credit, they are sending us a 2TB back-up hard drive free of charge.

To all of our wise friends who've reminded us of our own stupidity, you're right. At our age we should have known better...BUT, we paid Apple EXTRA (bought the AppleCare plan) to not be stupid for us...

...and they dropped the ball.

They also could have offered to give us our old hard drive back *kicking self for not demanding it* AND at the Apple Bar, the "genius" told us that they would make every attempt to recover the data and if they could it would cost $99.00. which we agreed to pay,.....then when I call to register a complaint the guy tells me

" oh we don't do recovery, M'amm, as soon as the hard drives are replaced, the old ones go immediately to the factory to be erased by a big magnet..."

 If you don't do recovery, don't offer to do recovery.

 

We are much wiser now but have lost all inspiration....for now.

The moral of the story is that if you want to be stupid RIGHT,..don't pay someone else to be stupid for you 'cause that's just stupid. Nobody else can be as stupid as you yourself can be....and back up your files.

 

Thanks for your comments and I truly (not being sarcastic) am glad that this blog could give a handful of people the giggles at their own similar past foibles. I'm looking forward to the day when I can read some other poor shmuck's blog about data loss and I can giggle a little and be glad it's not me that time. This is why I like string theory. Somewhere out there is another me who this DIDN'T happen to. Cool.

Views: 165

Comment by ThatGirl on November 15, 2011 at 9:19pm

Omg NOOOOOO!!!!

I'm so sorry you lost your work and media. that sucks ballz

apple-fail indeed, like all shiny fancy things.  I hope you get your baby back soon

Comment by SydTheSkeptic on November 15, 2011 at 11:57pm

That happened to me once.  I lost a helluva lot- so much that I don't even go there- don't wanna think about what was lost (interviews with my late grandma, for instance- DOH!! I went there...now sadness...despair)

 

Sorry you lost your stuff.

Comment by Marie on November 16, 2011 at 1:02pm

There is a chance that what is on the hard drive can be recovered by a tech!!! *crosses fingers and toes* If the mother board died, the hard drive might be ok!

 

*offers up prayer to the god of IT that the hard drive can be recovered*

Comment by NatureJunkie on November 16, 2011 at 4:42pm

What Marie said. I think there's a good chance that your stuff can be recovered. By the way, my Mac is going on seven, and I've never had a need to buy security software (whereas my PC-owning sister has to have her computer debugged by a technician every six months). But I'm going to retire it soon. You may have just talked me into getting an extended warranty on my next one, which I usually dismiss as b.s.

 

Tip: If you opt for repair and recovery, buy an external hard drive and start backing up your data with Time Machine.

Comment by Chig on November 17, 2011 at 8:24pm

I gather from your comment about reloading software..... it was not the disk controller, and it is too late to attempt recovery of data on the hard disk.   Yep.... NJ has the Apple solution to that kind of  problem in an external HD and Time machine..... or you could do what I do:  Never turn on the Apple unless my real machine is temporarily not working while I fix it.

 

Comment by Geoff on November 18, 2011 at 12:33pm

Not gonna say the "B" word Not gonna say the "B" word Not gonna say the "B" word Not gonna say the "B" word

 

backup

Comment by Marie on November 18, 2011 at 4:44pm

hum... reformatting a hard drive removes all the data indexing, but apparently the data that was not overwritten can be retrieved in some cases with specialized software... even after repartitioning, formatting, or reinstalling the operating system. Or so I've heard. Of course, I could be completely wrong. I really hope I'm not.

Comment by BlancheNoE on November 18, 2011 at 7:57pm

Hi guys. Nope. No recovery,..and here's the thing. We called "AppleCare" twice in the last month with symptoms of hard drive trouble and were told "nawwww,...let's just get 'er back up for ya' " 

All our data could have been saved if they'd given us an appointment on at LEAST the second call.

We had backed up some stuff but John's new Celtic album that was just finished 2 weeks ago ? gone.

The pre-work I was doing on my album in the hopes of getting my lungs back ? gone.

We've both been working furiously and fighting for computer time and, well, backing up takes time.

We won't get burned on that one again but we're not going to eat less well saving money like we did for this computer. My Acer crashed 3 times and all three times a tech was able to recover. Again, the loss was due to

(does air quotation marks) " Apple Care's " incompetence. Neither of us even wants to load garage band much less play with it any more.

We were just joking a week and a half ago that Job's had a set up where if he didn't punch in the right code every Tuesday morning at 7:15, all the world's macs would crash.

To all. nope. No recovery. They charge 99.00 if they're able so they have incentive. If a hard drive crashes hard enough, no recovery.

But hey ! It's cool. I saved "Star Wreck" to disk.

Comment by Chig on November 18, 2011 at 8:17pm

The irony in all of this work uses Macs or Linux machines and DD, or programs like CLonezilla to image data and recover the lost data on Windows machines.

http://hints.macworld.com/article.php?story=20050302225659382

What I have found in the Apple world is they will replace rather than repair .... however, as Marie points out that does not mean it is the end of getting the data.  The more sectors containing old data overwritten with new data, the less chance you have to rescue.  What did they have you do?

 

 

 

Comment by BlancheNoE on November 18, 2011 at 8:44pm

@ Chig- It's already been wiped.

...but while you were typing that , I was on the phone w/ Apple and they are sending us a free 2TB external auto back-up hard drive,...makes me feel a little better ( not so bent over ) but I don't know if we'll be doing any GarageBanding any time soon.

By the way, I love you guys.

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